The entire project is designed by the experts from HT and implemented in the Company business environment
25.5.2011
The opening ceremony of this year's 34th MIPRO was marked by the awarding of three awards to the best professional studies, where the team of experts of Hrvatski Telekom received the award for the best work in the CTI segment. The study is about CTI 904 and presents the automatic interaction between the customers support and network management system in HT environment.
The project is designed by experts from Hrvatski Telekom, and its significance was recognized by the Company and implemented it in its business environment.
The implementation of this system positively affects the efficiency in recognition of faults and their removal, and reduces the number and length of calls to the contact center, which results in savings for the operator.
The awards for the best scientific and expert studies were presented to the representatives of the awarded teams by Božidar Poldrugač, the Management Board Member of T-HT and CTO/CIO.
On behalf of HT, the award was received by Dren Butković, expert for the operational support systems and one of the members of the awarded team that also includes: Marinko Mrkšić and Dubravko Maračić.