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Number of users by type of service


  • 1,007,000 Fixed network
  • 2,234,000 Mobile network
  • 752,000 Broadband internet
  • 401,000 Television

Main activity of Hrvatski Telekom d.d. (Croatian Telecom Inc.) and other subsidiary companies is the provision of telecommunications services, design and construction of communications networks on the Croatian territory. The Group also provides fixed telephone line service (access and traffic through fixed telephone lines and additional fixed network), Internet services including IPTV, data transmission services (lease of lines, Metro-Ethernet, IP / MPLS, ATM) and operates GSM and UMTS mobile telephone networks.

User-centered approach

We are fully committed to customer satisfaction. Company is structured with maximum flexibility and efficiency in mind, allowing for quick response to the market and technology changes.

Company is divided into business units, support functions and management, technical features and user experience unit.

Two business units are responsible for management and finances in their respective segments:

Residential business unit consists of marketing, direct market approach, shops, proactive sales channels, online sales, coordination, and channel management.

The business client unit includes marketing to business users, ICT solutions, corporate sales, small and medium business users, coordination, and channel management.

Entire company shares one support functions unit and the management unit.

Coherence of all business segments allows the company to operate as a whole, with various units working in synergy, bringing together different business segments, coordinating activities, providing guidance, setting standards and ensuring their implementation.

These include: support functions and CEO management, financial support and management, support functions and human resources management.

Tech units cover business services information and communication technologies, infrastructure and telecommunications services at the Company level , provide a technical platform for services and create synergy effects on the internal, the external level.

User experience unit consists of customer services, background support, complete user experience and Process Excellence. This unit coordinates and manages daily activities associated with user experience with an integrated, comprehensive perspective of the residential and business client units, as well as technical and other units.

Powering the economy

Company strategy will continue to rest on service quality, customer satisfaction and further development of broadband access as well as value added services related to broadband access.

Low level of debt, highly developed technological infrastructure facilitating further development of services and our own human and expert potentials are a guarantee of growth and potential. We rightfully carry the title of one of the most powerful economic entities and key drivers of the Croatian economy.

IMPORTANT DATES

  • JANUARY 1999

    Hrvatski Telekom was founded

    Hrvatski Telekom (Croatian Telecom) was founded after a separation of HPT - Hrvatske pošte i telekomunikacija (Croatian Post and Telecommunications) to HP - Hrvatsku poštu d.d. (Croatian Post Inc.) and HT - Hrvatske telekomunikacije d.d. (Croatian Telecommunications)

  • OCTOBER 1999

    Deutsche Telekom AG bought 35% of HT

    In a public tender, Croatian Government accepted the Deutsche Telekom AG offer for 35% of HT shares and paid them 850 million US $. Taking into account the value of the Company according to GDP per capita and the achieved price of shares, this is considered to be one of the most successful privatisations in transition countries. Project was awarded by the renowned magazine "Central European" for the its first phase of HT privatisation.

  • DURING 2000th

    Rebalancing the tariff structures

    Preparing for competition in the open market of fixed telephony services, the company rebalanced tariff structures to ensure a competitive service price at European and global markets,

  • OCTOBER 2001

    Deutsche Telekom AG becomes majority shareholder of HT

    Deutsche Telekom AG becomes the majority owner of HT, with 51% share in the ownership structure, with , Croatian Government holding the remaining part.

  • FEBRUARY 2002

    A new organizational structure

    HT consists of several functional units. Two main functional structures exist within the HT: corporate units, whose primary task is to generate and preserve the value of the company, and the business units that have direct market responsibility and accountability for profit and loss.

  • DURING 2002

    100% digital

    completed the 100% digitalization of the fixed network.

  • January 2003

    Mobile communications unit separated from the company

    HT founded daughter company - HT Mobile Communications Ltd., 100% owned by HT. This company will use all of its resources for further development of mobile communications, to the satisfaction of end users. Separation of mobile communications was done due to requirements of regulators of business transparency for certain HT services.

  • October 1st, 2004

    HT became part of the T family

    HT becomes a part of the global T-brand trademark of Deutsche Telekom, one of the world's leading telecom operators. Branding of the HT was changed, yet it retains a certain national identity. The umbrella brand of the company became T-Hrvatski Telekom, branded as T-Com, company combining fixed network and on-line, and T-Mobile.

  • February 17th, 2005

    Privatization continues

    Croatian Government transferred 7% of HT the Fund for Croatian Homeland War Veterans and their family members in accordance with the Law for Privatization of HT (Narodne Novine No. 65/99 and NN 8/2001).

  • April 1st, 2005

    Second based tariff system

    According to customer requirements and the newly established regulatory environment, T-HT introduces 2 user packages, with a second based billing. Packages were based on the results of user studies and best practices of several international telecommunications companies.

  • August 17th, 2005

    Adopted new organisational structure

    Management of HT adopted a new organizational structure and scope of activities of organizational units of the Company, creating the organizational prerequisites for further development and growth of a user-oriented company in spite of fierce competition in a fully deregulated telecommunications market.

  • May 30th, 2006

    Iskon purchased by HT

    After a transaction worth 13.7 million euros HT become the 100% owner of Iskon Internet Inc. Iskon portal was separated into Adriatic Media doo and was not the subject of the takeover. Successful ISP company with 111 employees and a total revenue of 81 million in 2005.

  • June 1st, 2006.

    T-Mobile reaches 2 million users

    T-Mobile has confirmed its leading position in the market by acquiring over two million customers , Showing consistent growth T-Mobile has moved from 1 million to 1 million users in just four years.

  • September 21st, 2006

    MAXtv service is launched

    T-Com is the first within the DT Group to enable use of MAXtv (IPTV service) to all MAXadsl users. MAXtv viewers can watch more than 50 domestic and foreign TV stations, all national and regional televisions in Croatia.

  • October 26th, 2006

    HT Mobile annexed to HT Mostar

    The Prime Minister of the Federation of Bosnia and Herzegovina dr. Ahmet Hadžipašić and CEO of HT Ivica Mudrinić signed an agreement in Mostar annexing HT Mobile, formerly Eronet to HT Mostar. The agreement aligns the mobile communications segment (HT Mobile).

  • DECEMBER 19th, 2006

    MAXadsl reaches 200,000 users

    Since the introduction of services in April 2004 MAXadsl was rapidly growing, acquiring more than 10,000 users in 6 months. After 2 years it has reached 200,000 users, a 100% increase compared to the last year. Growth was the result of favorable prices, continuous increase of quality, expansion of user terminal equipment and better coverage.

  • 5. October 2007

    HT trading started

    HT share trading started at 10 AM, preceded by the signing of a listing contract. More than 358000 Croatian citizens purchased the shares traded on the Zagreb Stock Exchange under the symbol HT-RA. Trading of T-HT's GDRs (global depositary receipts) on the London Stock Exchange began at the same time.

  • JANUARY 22nd, 2008

    Organizational structure changes

    Changes in the organizational structure of HT were adopted by the management, to ensure organizational prerequisites for further development and growth of the company.

  • November 2009

    MAXtv reaches 200,000 users

    With more than 200,000 users of MAXtv IPTV service HT has become the largest distributor of television content in Croatia in just 3 years, mainly due to refreshing new content, TV programs, films and other user centered options.

  • JANUARY 1st, 2010

    T-Com and HT join operations

    The merger of T-Mobile Croatia and HT, with the prior approval of the Supervisory Board of HT, consolidated the operations of T-Com and T-Mobile into a single user-oriented organizational structure.

  • MARCH 28th, 2010

    Completed the purchase of Combis

    HT has signed a sale and transfer of shares to acquire the entire share capital of Combis, service integration of information technologies, Ltd. (Combis).

  • MAY 21st, 2010

    Name changed to Hrvatski Telekom d.d.

    The company name was officially changed from HT - Hrvatske telekomunikacije d.d. to Hrvatski Telekom d.d. (Croatian Telecom Inc.)

  • June 18th, 2014

    HT took over management of OT-Optima telekom

    HT took over management of OT-Optima telekom following the completion of the pre-bankruptcy settlement procedure.